Privacy policy
We are committed to protecting your personal information. We are committed to providing a safe environment for all our customers, both physically and virtually (online). This Privacy Statement is part of Earth Food’s Information Management Strategy and relates to the use of any personal information provided to us online or via telephone, email exchange, or correspondence.
Whenever you provide such information, we are legally obliged to use your information in line with current legislation concerning the protection of personal information.
What information does Earth Food store about me?
When you shop at Earth Food, we may collect and store personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, depending on how you are engaging with us. By submitting your details, you enable us to provide you with the products or services that you have selected. Any information you share with us may be used to liaise with you in the future. This includes the contact details you give use regarding the person you are gifting products to.Earth Food does NOT share your personal information with third parties, unless clearly stated. We do NOT sell your data, and neither do we buy data from third parties.
How will you use my personal information?
We will use your personal information for a number of purposes including:
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to update you as to the progress of your order
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to identify you when dealing with your requests and enquiries, including complaints
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to allow third parties we work with to facilitate completing your transaction with us eg processing card payments
As and when we need to use your personal information for reasons other than the ones specified above, we will ensure that we notify you first. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
What are cookies used for on this site?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Our site is built using the Shopify platform. The cookies are used:
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To improve the experience for customers
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To identify your registered members (users who registered to your site)
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To monitor and analyse the performance, operation and effectiveness of the platform
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To ensure the platform is secure and safe to use.
Earth Food may contact you...
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in relation to any correspondence we receive from you or any comment or complaint you make about our products or services
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to occasionally market products or services that we think may be of interest to you
How long will my personal information be stored for by Earth Food?
We keep the information we hold about our customers for as long as is necessary to deliver the services we are providing you with.
Where is my information stored?
We keep the information we hold about our customers for as long as is necessary to deliver the services we are providing you with.
Can I find out what personal data Earth Food holds about me?
You have the right to access certain personal information held about you. If you wish to make a Data Subject Access Request, please contact info@earthfood.ie
Site Security
Our website has a SSL cert ( Secure Socket Layer) which encrypts the details passed on the website. The payment process is managed by the secure payment gateway Shopify Payments.